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Frequently Asked Questions

1 Why should I buy from Dinette Online?
   
3 How long have you been in business?
4 Do I pay sales tax?
5 Do you ship outside the continental United States?
6 How will my order ship?
7 When will my order arrive?
8 Are your color samples (metal finishes, wood finishes and seat upholstery colors) displayed on your site accurate?
9 Can I get a different size or shape table than the one shown with the chairs that I like?
10 What height bar stool do I need if my counter measures 36” from the floor to the top of the counter?
11 What height bar stool do I need if my bar measures 42” from the floor to the top of the bar?
12 Do you meet competitors' prices?
13 What happens if I purchase something from your site and later find it elsewhere for less?
14 I just completed a purchase.  When is my credit card going to be charged?

 

Why should I buy from Dinette Online?
Dinette Online has the largest selection of quality dinettes and bar stools at the lowest prices online.  The products we sell are always brand new and hand-picked by our experienced buyers from the top manufacturers in the industry.  All of our products will come with a full manufacturer’s warranty.

Dinette Online is an established family owned company that will always go the extra mile for its customers.  Our knowledgeable staff has over 100 years of experience in the dinette and bar stool industry.  If you ever have any questions please give us a call during store hours and one of our staff members will be happy to assist you.
 
 

How long have you been in business?
We have been in business since 1978 and are family owned and operated.

 

Do I pay sales tax?
State and local sales tax is automatically charged for orders shipped into the state of Texas only.

 

Do you offer shipping outside the continental United States?
Dinette Online now offers shipping to most parts of Canada.  In addition, we also offer shipping to Hawaii and Alaska.  Please email us at orders@dinetteonline.com to request a shipping quote for all items needed shipped to Canada, Hawaii and Alaska. 

 

How will my order ship?
We will ship your order using the most reliable and safest shipping method possible.

 

When will my order arrive?
Depending on the specifics of your order will determine how long it will take for your merchandise to be delivered. Customer will receive notification via email when the order is shipped out.  In stock items usually are shipped out between 1-3 weeks and can take another 5-10 days for the freight company to deliver the merchandise to you.  Special orders can take anywhere from 4-12 weeks to ship out and another 5-10 days for the freight company to deliver the merchandise to you.

 

Are your color samples (metal finishes, wood finishes and seat upholstery colors) displayed on your site accurate?
We do our very best at Dinette Online to accurately display our finishes and chair seat upholstery with the highest quality photos possible.  However, due to internet and computer factors that are out of our control we cannot guarantee the finishes and seat upholstery to be completely accurate.  There might be variations in color from the finishes on our site to your finished product.  Please keep this in mind when selecting colors.

 

Can I get a different size or shape table than the one shown with the chairs that I like?
In many instances you can order a different size or shape table with the set of chairs that you would like to purchase.  Please contact us if you would like to get a different size table with the chairs that you like.

 

What height bar stool do I need if my counter measures 36” from the floor to the top of the counter?
You will need a 24” or 26” bar stool. 

 

What height bar stool do I need if my bar measures 42” from the floor to the top of the bar?
You will need a 30” bar stool.

 

Do you meet competitors' prices?
Yes, if you find an item we sell for less elsewhere we will meet or beat their price as long as we can verify that the item is exactly the same as ours and the validity of the company selling the product at a lower price. 

 

What happens if I purchase something from your site and later find it elsewhere for less?
We have a 14 day low price guarantee.  We will refund you the difference as long as we can verify that the product you saw elsewhere is the same product you bought from us.  Also, we will need to verify the validity of the company selling the merchandise for less.

 
 I just completed a purchase.  When is my credit card going to be charged?
 Your credit card is charged immediately at the point of purchase.