Return Policy

All sales are final on special orders.  All sales are final and there are no returns or exchanges for all products manufactured by Chromcraft, Lloyd Flanders, Callee, Classic Rattan, Darafeev, Johnston Casuals and Wesley Allen.  Returns to Dinette Online for items that are returnable will be subject to a 20% restocking charge plus actual shipping costs from original shipment and return shipment.  The customer will be responsible to repackage the merchandise in new condition using the original boxes.  All claims for returns or exchanges will be denied if the original boxes are thrown away. Do not throw away the boxes unless Dinette Online authorizes you to do so. For items that are returnable, the customer must notify Dinette Online within 72 hours of order receival and we will set up the pick up.  Do not return any item to Dinette Online or the furniture manufacturer without prior authorization.  All items must be returned in new condition. If the merchandise is refused when delivered our standard return policy will apply. 

All sales are final on special orders.  Any item that is ordered in your choice of color or size and shape table is considered a special order.  No returns or refunds will be given on special orders. 

Refunds
When your return is received and verified to be in new condition your original method of payment will be credited.  Otherwise, we will mail you a check to your billing address.

Cancellations
Customer has 24 hours to cancel an order without penalty to receive a full refund. If Dinette online is able to provide a refund after the 24 hour period the customer will be responsible for paying a 3% credit card processing fee.

Changes
Customer has 24 hours to make changes to their order.

Warranties
Each item in our store is covered by the full Manufacturer’s Warranty.  In addition, Dinette Online warranties all parts on its website for 90 days.  If you would like more information regarding the warranty of a certain product please contact Dinette Online.  Furniture assembly is not provided for warranty related issues.

Order Confirmation
Customer will receive via email an order confirmation to the email address entered at checkout after purchase.

Payment Options

• Order Online: By Credit Card 24 hours a day/ 7days a week
• Order by Phone Monday-Thursday 9AM -5PM & Friday 9AM-1PM CST Toll Free at 1-866-201-1179
• Check, Money Order or Wire Transfer
  Mail To:
  Dinette Online
  PO Box 835163
  Richardson, TX 75083