Dinette Online offers free shipping on all items shipped within the contiguous United States. Dinette Online will always ship your order using the most reliable and safest method possible. The size and weight of the merchandise ordered will determine which method will be used. All merchandise shipped is insured and prepaid by Dinette Online. Dinette Online does not offer shipping to Hawaii, Alaska and Canada at this time.
Small Parcel Shipments
Whenever possible we will ship smaller items (chair parts, smaller chairs) via USPS, FedEx or UPS. These companies provide a quick and reliable shipping method for many items that we sell. Merchandise usually arrives within 3 to 7 days when using these small parcel carriers.
Common Carrier Freight for Large Shipments (Free Shipping - Curbside)
Larger items (dinette sets, chairs, bar stools, tables) will need to be shipped via common carrier freight. These freight companies specialize in transporting furniture to ensure your order is being handled with the proper care needed to get to you in a safe and timely manner. Larger items will be shipped with curbside delivery. Curbside delivery by definition means the trucking company will park in front of the customer’s residence or business, and the driver will move all of the boxes to the edge of the back of the truck. The customer will need to receive and remove the merchandise in boxes from the back of the truck. Our common carrier freight companies that we use do not offer assistance bringing the merchandise into the customer’s residence or business and setting it up. The customer will be contacted by the shipping company to schedule a delivery appointment. The customer is responsible for being present for the delivery appointment during the time frame that is agreed upon between the customer and the shipping company. Any customer that is not present for the delivery appointment that was agreed upon with the shipping company will be responsible for paying a redelivery fee. These shipments usually take 6 to 8 days.
Curbside Delivery - with Liftgate ($75.00)
A liftgate is a moving platform system that's attached to the back of the truck and used to facilitate the movement of merchandise in boxes from the truck bed to the ground. Curbside with liftgate service only entails the movement of merchandise from the truck bed to the floor; not to your garage or inside your home or business.
Threshold Delivery ($125.00)
During a Threshold delivery carriers will deliver the furniture and place it in the first dry area of the customer's residence. Typically the porch, first door of the address or the garage. The garage must be located in front of the residence and not in back, because it's too dificult for large trucks to maneuver in residential alleys. Due to Covid-19 many carriers will not bring merchandise inside your home. Does not include set-up, assembly or debris removal.
Inspection of Your Order for Defects or Shipping Damage
Customers are responsible for inspecting all merchandise within 72 hours of delivery. If you receive damaged merchandise you must notify Dinette Online and email photos of damaged merchandise to [email protected] within 72 hours of delivery. If you fail to contact Dinette Online within 72 hours of delivery to report damages, all claims for replacements and compensation will be denied. If your furniture arrives in boxes with concealed damage we will either replace the part that is damaged, replace the entire unit, or send a professional out to repair the merchandise. In some cases which we deem as minor damage we may send the customer a color match touch up marker to touch up furniture. It is solely up to Dinette Online's discretion to determine how to address any item that arrives damaged. Dinette Online is not responsible for replacing or repairing merchandise due to damage once customer signs "received in good condition" for all Premium white glove deliveries. Dinette Online will ask customers to email photos of damaged merchandise to [email protected]
Customers may need to pay a shipping surcharge when the delivery destination location is remote. Remote is defined as islands, highlands or a zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served. Dinette Online will inform you if your destination requires a remote area surcharge. The customer will have the option of cancelling the order to receive a full refund or paying the remote area surcharge.
Shipping to Canada
At this time we do not ship to Canada.
At this time, we cannot ship to PO, APO or FPO Boxes.