Dinette Online offers Free Shipping on all items shipped within the Contiguous United States. Dinette Online will always ship your order using the most reliable and safest method possible. The size and weight of the merchandise ordered will determine which method will be used. All merchandise shipped is insured and prepaid by Dinette Online. Dinette Online now offers shipping to Hawaii, Alaska and most areas of Canada for an additional fee. Please email us at [email protected] to request a shipping quote for all items needing to be shipped to those areas.
Small Parcel Shipments
Whenever possible we will ship smaller items via USPS, FedEx or UPS. These companies provide a quick and reliable shipping method for many items that we sell. Merchandise usually arrives within 3 to 7 days when using these small parcel carriers.
Common Carrier Freight for Large Shipments
Larger items will need to be shipped via common carrier freight. These freight companies specialize in transporting furniture to ensure your order being handled with the proper care needed to get to you in a safe and timely manner. Larger items will be shipped with curbside delivery. Curbside delivery by definition means the trucking company will park in front of the customer’s residence or business, and the customer will need to receive your merchandise at the back of the truck. Our common carrier freight companies that we use do not offer assistance bringing the merchandise into the customer’s residence or business and setting it up. The customer will be contacted by the shipping company to schedule a delivery appointment. The customer is responsible for being present for the delivery appointment during the time frame that is agreed upon between the customer and the shipping company. Any customer that is not present for the delivery appointment that was agreed upon with the shipping company will be responsible for paying a redelivery fee. These shipments usually take 6 to 8 days.
Premium Delivery and In Home Set Up
- A delivery company in your area will receive your order and contact you to set up a day for delivery.
- Item(s) will be delivered inside your home.
- Your completely assembled furniture will be placed in your room of choice.
- This service may add an additional 6 to 8 days to delivery of your order after the delivery company receives it from the manufacturer.
Inspection of Your Order for Defects or Shipping Damage
Customers are responsible for inspecting all merchandise at the time of delivery. If you receive damaged merchandise you must make all notations on the freight bill prior to accepting the merchandise and notify Dinette Online within 72 hours. If your furniture arrives in boxes with concealed damaged we will either replace the part that is damaged, replace the entire unit, or send a professional out to repair the merchandise. In some cases which we deem as minor damage we may send the customer a color match touch up marker to touch up furniture. It is solely up to Dinette Online's discretion to determine how do address and item that arrives damaged. Dinette Online is not responsible for replacing or repairing merchandise due to damage once customer signs "received in good condition" for all Premium white glove deliveries. Dinette Online will usually ask customers to email photos of damaged merchandise.
Shipping to Canada
Dinette Online now offers shipping to most areas of Canada. Please contact us at 866-201-1179 or via email at [email protected] for a shipping quote. Canadian orders are subject to shipping charges based on the size and weight of the item(s) and delivery location. For all Canadian shipments please add 5-7 days to the United States time frame. At this time White Glove Delivery is not available for Canadian shipments.
Canadian Taxes and Duties
All brokerage fees, GST, and duties are paid by the customer at the time of purchase and will be included in the shipping charges. Customer is responsible for paying any additional taxes including Provincial Consumption Taxes.
Dinette Online accepts returns on orders shipped to Canada. However, special orders are always non-refundable. Dinette Online’ s standard return policy applies to all Canadian orders. Shipping costs, brokerage fees, duties, GST and any additional taxes are non-refundable.
At this time, we cannot ship to PO, APO or FPO Boxes.